FAQs
Frequently Asked Questions (FAQ)
Welcome to SME. Below are answers to our most common questions about orders, shipping, returns, and more. If you still need help, contact us at customercare@stampeight.com.
1. Account & Login
1.1. Do I need an account to place an order?
Yes, it is compulsory for future order tracking or return/exchange requests. Creating an account allows faster checkout and order tracking.
1.2. How do I create an account?
Click the account icon and select “Create Account.”
1.3. I forgot my password. What should I do?
Click “Forgot Password” on the login page and follow the instructions.
1.4. Is my personal information safe?
Yes. Refer to the privacy policy.
2. Orders & Purchasing
2.1. How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.
2.2. Can I place multiple items in one order?
Yes, you can add multiple products to your cart and complete the purchase in a single order.
2.3. Will I receive an order confirmation?
Yes, once your order is placed successfully, you will receive an order confirmation email with your order details.
2.4. What happens if my payment fails?
If your payment fails, your order will not be confirmed. You can retry the payment or place the order again.
3. Payments
3.1. What payment methods do you accept?
We accept Credit Cards, Debit Cards, and UPI.
3.2. Is my payment information secure?
Yes. We use encrypted SSL security to protect your payment data.
3.3. Do you offer Cash on Delivery?
Currently we only accept prepaid payments. COD may be introduced in the future.
3.4. How do I use a discount code?
Enter your code at checkout in the “Promo Code” field.
3.5. Can I combine multiple discount codes?
Only one code can be used per order unless stated otherwise.
4. Shipping & Delivery
4.1. What countries do you ship to?
Currently we ship only within India. International shipping will be introduced in the future.
4.2. How long does shipping take?
We will try to process the order as soon as possible but our standard processing time: 1–2 business days and delivery time: 5–7 business days depending on location for metro locations. Delivery may take slightly longer for non‑metro locations.
4.3. Do you offer free shipping?
Yes, we offer free shipping on all orders.
4.4. Why is my order delayed?
Delays may occur due to high demand or local delivery situations beyond our control. We will try our best to keep you informed.
5. Order Tracking & Changes
5.1. How do I track my order?
Once your order ships, you’ll receive a tracking link via email and our logistics partner may also update you via WhatsApp or SMS.
5.2. Can I cancel or modify my order after placing it?
Orders can only be modified or cancelled before they are shipped. Please contact our support team immediately at customercare@stampeight.com and we will let you know if the update is possible or not.
5.3. Can I change my shipping address after placing an order?
Yes, you can request an address change before the order is shipped by contacting our support team at customercare@stampeight.com and we will let you know if the address update is possible or not.
5.4. What if I entered the wrong shipping address?
If you notice an incorrect address after placing your order, please contact us immediately at customercare@stampeight.com and we will let you know if the address update is possible or not. Address changes can only be made before the order is shipped.
6. Returns, Exchanges & Refunds
6.1. What is your return policy?
We accept returns only in case of manufacturing defects or wrong size/product shipped. Returns will be accepted only once it has been received at our warehouse in an unused condition with all tags intact.
6.2. Do you offer exchanges?
Yes, we offer exchanges for size issues or defective products within 2 days of delivery, provided the item is unused and all original tags are intact.
6.3. How do I return an item?
Email us at customercare@stampeight.com with your order number and reason for return.
6.4. What conditions must be met for returns or exchanges?
Products must be unused, unwashed, and returned with all original tags and packaging intact.
6.5. How long do refunds take?
Refunds are processed within 5–7 business days after approval.
6.6. How will my refund be processed?
Refunds will be issued to the original payment method used during purchase.
7. Delivery Issues
7.1. What should I do if I receive a damaged product?
Please contact us within 24 hours of delivery with photos of the product and packaging.
7.2. What happens if the delivery attempt fails?
If the courier partner cannot deliver your order, they will attempt delivery again. If delivery fails multiple times, the order may be returned to our warehouse.
8. Products & Sizing
8.1. Are your products authentic?
Yes, all products sold are 100% official artist merchandise.
8.2. Will sold-out items be restocked?
Some products are restocked. Click “Notify Me” on the product page if available.
8.3. Do product colors look the same in real life?
Colors may vary slightly due to screen settings.
8.4. How do I choose the right size?
You can refer to our Size Guide available on each product page to find the best fit.
8.5. What if the size doesn't fit me?
You can request an exchange within 2 days of delivery provided the product is unused and tags are intact.
8.6. How should I care for my garment?
Please follow the wash care instructions mentioned on the garment label to maintain product quality.
9. Other Information
9.1. Can I send an order as a gift?
Currently we do not offer gift packaging, but you can ship the order directly to the recipient’s address.
9.2. Where can I find your policies?
You can view our Shipping Policy, Return & Exchange Policy, Privacy Policy, and Terms & Conditions in the footer section of our website.
9.3. What are your customer support hours?
Our support team is available via email from Monday to Friday from 11 AM to 5 PM IST. We will try respond to your queries within 24-48 hours.
